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No other company I know would do something like this for their customers. A few nights ago someone stole my unit out of my car. I have has Sirus/XM since 11/3. When you buy feel secure that if anything happens Sirus will be there to help and support you. I contacted Sirus with case number and contact info for the cop, and they sent me a replacement unit (same as above, so its not a cheap unit) for FREE. I only had to pay shipping. Best customer service I have ever dealt with. They are also working with the cops to recover my old unit and catch the person who did this.
This is a great little radio jam packed with features. Easy to use and great quality.
Harsh, but it is what it is.Three of my four years with Sirius, I have been lucky enough where I've had family/friends want to pay for my yearly subscription as a Birthday/Christmas present. He assured me it wouldn't be, and transferred me to customer care.At customer care, I spoke with an associate who assured me my account would be frozen, it would go into invoice billing, and I simply had to just wait for the Gift Cards to arrive in the mail. His credit card was double charged, and at the beginning of January when my plan renews, I was also charged. Once again, a few days into January $150+ was withdrawn from my checking account (renewal price). Sirius even refused initially to refund the overdraft fees from the bank.
We both called Sirius and the issue was not resolved for more than a week.The second issue was a similar issue. They both contacted Sirius and asked if there were Gift Cards or Certificates that could be used towards the subscription. Before I called Sirius back to redeem them, I checked my checking account. The first time a family member called Sirius, paid for the year with his credit card, and we thought it was set. That was what they did.On December 30th I went to redeem them. To rub extra salt in the wounds, it will take 7-10 days, my checking account is now frozen, and I have no way to use it right now.
A friend and a family member wanted to pay for my subscription. I stated that my account was set to renew in a few days and this would be a problem. The hardware and product they give you daily is phenomenal.That being said, dealing with the company itself, specifically over the phone, is an absolute nightmare. I'm now in my 4th year with Sirius. I'd say the average I.Q. Both were told by Sirius operators that the easiest way was to purchase Egift Certificates, which are sent directly to the recipients email with a code to redeem them. Problem this time, I had just paid a bunch of bills out of my checking and it overdrafted my account. A week later the Gift Cards arrived.
I had a bad feeling but decided to go that route. So to put it simply, don't ask for your subscription to be paid for as a gift, and avoid dealing with Sirius directly. A family member called Sirius, provided a credit card, and paid for the year. The utter incompetence of most of the customer service people is staggering.
The associate told me I could use the Egift credits and buy Gift Cards from the Sirius shop and have them sent to me. You will not want to return to regular radio again after a couple days of Sirius. Sure enough once again Sirius charged me already for the yearly renewal. Not happy again, we had to haggle over the phone for a few days to get it rectified.This brings me to this year.
Problem is they are only good towards Sirius hardware and cannot be used for subscriptions. Luckily I document everyone I speak to. As far as the radio and the daily service, it is absolutely awesome. They admitted fault initially, but then began to change their stance and stated that I never had the Sirius account frozen. I was furious and called Sirius once again. This might actually be my last year with them because of this. It is nothing but a hassle that probably will cost you days of problems. I was disconnected by the first two associates, the third was yawning into the phone, and finally the fourth try I got someone who could help.
is around 25. To top it all off, I still never got an apology from Sirius. Obviously b/c of past issues. I called Sirius to take issue. I finally spoke with a supervisor who agreed to refund the fees and subscription price. Good luck if you have to deal with them.
I would have had to buy a new unit and then pay Sirius $75 in order to keep the life time plan going. I didn't buy the life time subscription plan for the simple fact that I didn't know how long the unit would last.
I received a new unit with no problem from Radio Shack. The first unit I purchased lasted a week or two until it got a dark blotch on the display.
When I hit a bump or touch the unit it turns off and back on. The current unit was awesome until just after the warranty expired.
Apparently the power input jack is not very durable and now makes poor contact. Now I'm really glad I didn't.
It's just a big crap shoot as to how long a unit will last.
The customer service department is awful. My original radio didn't work. It has taken over 6 months to get a replacement from warranty. They send you from department to department and never get anything done. I would never recommend Sirius to anyone.
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